Help! FAQ

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay & PayPal.

Do you charge sales tax?
Yes! All online orders shipping to Ohio will have sales tax of your appropriate county that you reside applied at checkout.

When will you ship my order?
We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday until 4pm) Orders placed on Fridays after 4pm, Saturdays and Sundays will ship on the following Monday. When selecting a Priority Mail option (1-Day, 2-Day Etc.), please be aware that the shipping time starts after your order has been processed by our team and dropped at the local USPS office. Priority Mail (1-Day, 2-Day Etc.) is an estimated transit time and not a guarantee. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours. Deliveries may be delayed due to USPS carrier issues or weather conditions.

Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner. *Not supported with SMS messaging. Please enter your email address to receive updates.

Do you offer expedited shipping?
No. We apologize, but we do not currently offer expedited or overnight shipping at this time. All orders are shipped via USPS First Class or Priority Mail.

Do you ship internationally?
Yes! We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically. Purchaser will be responsible for any additional customs charges, duties, or fees upon delivery.

What is your return policy?
Returns and exchanges on unworn and unwashed items may be made within 30 days of your purchase. If for whatever reason you want to return or exchange your purchase, we'd be happy to help you out. You may return unworn, unwashed items within 30 days of purchase for a full refund of the price of the product. All returns must be accompanied by the original receipt. After the 30-day window, items can be exchanged for another item of equal value or for store credit. View our Return & Exchange Policy

Can I return / exchange an item bought online in your store? 
You may return or exchange items bought through our online store at any of our locations around town. Please bring your packing slip or the receipt which was emailed to you when you placed your order and we will gladly assist you!

Can I return / exchange an item bought in your store to your online store?
You may exchange an item bought in-store by filling out the Return / Exchange form, linked above, and shipping back to our WearHouse. Due to different payment systems, we are unable to process returns for store-bought items through the mail. 

Can I return/exchange sale items?
Yes!

The post office says my order has been delivered, but there's no package! Help!
Please email us so that we can investigate. customerservice@cleclothingco.com

What do I do if I received an item that is flawed or damaged?
Take it to therapy....jk! Did you receive an item that has hole, seam pop or slightly off print? Mistakes happen, it's not personal and very rare. We can fix it! Reach out to customerservice@cleclothingco.com or give us a call 216-767-5884. We'll get you a replacement!

I received the wrong item in my order. How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Please reach out to customerservice@cleclothingco.com or give us a call 216-767-5884. We'll get it all corrected!

My order is missing an item! How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Mistakes happen. Please reach out to customerservice@cleclothingco.com or give us a call 216-767-5884. We'll get it all corrected!

Can I pick up my order from your shipping warehouse?
Yes! We can arrange a warehouse pick-up. Please be aware that our warehouse hours vary from time to time. Please give us a call at 216-767-5884 to make arrangements.

I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?
Yes! Please reach out to customerservice@cleclothingco.com or give us a call 216-767-5884. We'll get it all corrected!

I have a coupon; can I use it on a sale item?
Sorry, our coupons are only valid on regularly priced items. 

How do your shirts fit? 
They fit great! Our tees are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. Please check the size chart located on our website to find more info on sizing. We print our shirts locally on brand blank goods. Material information can be found on the product pages. If you have questions about sizing issues, please feel free to contact us for sizes you do not see in our inventory.

Do you carry sizes larger than 3X?
Yes! We understand that people come in all shapes and sizes.  We carry most of our Mens/Unisex items up to 3X. We have added sizes 4X and 5X in our top sellers in Mens/Unisex Tees and Hoodies.

Will my new shirts shrink after I wash them?
We print our designs on a variety of materials ranging from 100% Cotton, 50/50 polyester/cotton blend and 50/25/25 (50% Polyester / 25% Cotton / 25% Rayon) construction.  We do not offer pre-shrunk items. We recommend washing in cool water and hang dry, but that is not necessary, tumble dry on low will help prevent shrinkage.

Do you wholesale?
We're always excited to hear from new retailers. To be considered for an CLE Clothing Co. wholesale account, please send an email to customerservice@cleclothingco.com. Make sure to include a copy of your OH Resale Certificate and links to your website and social media outlets (Facebook, Twitter, Tumblr, etc). We receive a large amount of requests for new wholesale accounts and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.

How can I sell my products in your store?
If you would like to carry your products in your retail stores, please email via our contact page to discuss further and ask for a vendor application. You may also call our downtown shop: 216-736-8879. We receive a large amount of vendor applications and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.

I have a great design idea that's going to be the next big thing!—how do I submit?
We love that you are as passionate about Cleveland as we are! While we always enjoy hearing customers ideas and suggestions, we unfortunately cannot and do not accept idea submissions.

Will you donate to my fundraiser?Please visit our Community page for info about donation requests.

Do you offer military discount?
Yes! For all the heroes who have served or are currently serving our country, we are honored to offer a military discount. Please reach out to ustomerservice@cleclothingco.com or give us a call 216-767-5884 about how to receive the discount.

Are you currently hiring?
We may be! Please take a look at our Jobs page for more information.

Do you offer custom services? Design or screen printing?
Yes, we offer custom design services from our talented design team for a fee. Please contact us for details and a quote. We currently do not offer custom screen printing services. We print our products through locally owned screen print shops.

Do you have a website?
Our website is www.cleclothingco.com. You are on it. Welcome. Tell a friend!

 

 

 

 

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