Help! FAQ

Where are you located?

We have five locations around Cleveland and Akron, OH  areas. We ship out online orders out of Lakewood, OH. Check out our Locations page to find a location nearest you! 

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay in-store, in addition to PayPal, Venmo, ShopifyPay, Amazon Pay online.

Do you charge sales tax for online orders?

All online orders shipping to Ohio will have sales tax of your appropriate county that you reside applied at checkout.

What is your return policy?

Exchanges and returns on unworn and unwashed items may be made within 30 days of your purchase. If for whatever reason you want to exchange or return your purchase, we'd be happy to help you out. You may return unworn, unwashed items within 30 days of purchase for a full refund of the price of the product. All returns must be accompanied by the original receipt. After the 30-day window, items can be exchanged for another item of equal value or for store credit. 

We want you to love your purchase and are happy to help you! Please view our full Exchange & Return Policy here. 

Do you offer an extended return policy during the holidays?

We do! Please view our full Exchange & Return Policy here, including holiday returns and exchanges. 

Can I exchange / return an item bought online in your store? 

You may exchange or return items bought through our online store at any of our locations around town. Please bring your packing slip or the receipt which was emailed to you when you placed your order and we will gladly assist you!

Can I exchange / return an item bought in your store to your online store?

You may exchange an item bought in-store by filling out our Exchange & Return form, and shipping back to our WearHouse along with a copy of your original receipt. Due to different payment systems, we are unable to process returns for store-bought items through the mail. 

Can I exchange / return sale items?

Yes!

What do you charge for shipping?

We will only charge you the standard USPS shipping rate. No hidden handling fees here! 

We also offer automatic free shipping for online orders valued at $75+ after discounts and before tax is applied. 

When will you ship my online order?

We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday 10am - 4pm). Orders placed on Fridays after 3pm, Saturdays and Sundays will ship on the following Monday. When selecting a Priority Mail option (1-Day, 2-Day Etc.), please be aware that the shipping time starts after your order has been processed by our team and picked up by the local USPS office for delivery. Priority Mail (1-Day, 2-Day Etc.) is an estimated transit time and not a guarantee. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours. Deliveries may be delayed due to USPS carrier issues or weather conditions.

Can I track my shipment?

Yes - if you’ve given us your email address. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner. *Not supported with SMS messaging. Please enter your email address to receive updates. 

Do you offer expedited shipping?

No. We apologize, but we do not currently offer expedited or overnight shipping at this time. All orders are shipped via USPS First Class or Priority Mail.

Can I get my online order faster?

If you would like to bypass shipping charges or have your purchase in hand sooner, we offer a pick-up option at our “Wear”house during business hours. 

Please use code PICKUP when placing your order. You will not be charged for shipping and your order will be ready to pick up at our “Wear”house at 13000 Athens Ave. Suite 102A Lakewood, OH by noon the following business day. Be prepared to show our team your purchase receipt and we will have you on your way in a jiff! 

Do you ship internationally?

Yes! We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically. Purchaser will be responsible for any additional customs charges, duties, or fees upon delivery.

Why is my order shipping from two places?

Sometimes we might need to ship items separately due to inventory constraints. In the event we are not able to completely fulfill your order from our Wearhouse, we will have the remaining items mailed to you from one of our store locations. We will not charge any additional shipping, and our team will let you know of the split shipping to provide tracking information. 

The post office says my order has been delivered, but there's no package! Help!

Please email us at customerservice@cleclothingco.com so that we can investigate. 

What do I do if I received an item that is flawed or damaged in an online order?

Take it to therapy....jk! Did you receive an item that has a hole, seam pop or slightly offprint? Mistakes happen, it's not personal and very rare. We can fix it! Reach out to customerservice@cleclothingco.com or give us a call at 216-767-5884. We'll get you a replacement!

I received the wrong item in my online order. How do I get the item I ordered?

We’re terribly sorry for the mix-up and any inconvenience! Please reach out to customerservice@cleclothingco.com or give us a call at 216-767-5884. We'll get it all corrected!

My online order is missing an item! How do I get the item I ordered?

We’re terribly sorry for the mix-up and any inconvenience! Mistakes happen. Please reach out to customerservice@cleclothingco.com or give us a call 216-767-5884. We'll get it all corrected!

When will I get my “pre-order” item?

We list expected printing dates for items that are pre-orders within the item description. 

If you’ve placed an order containing both regular items and a pre-order, we will ship your entire order once the pre-ordered item is available. If you would like to receive non-preorder items faster, we suggest making a separate purchase for the pre-ordered item or contacting us at customerservice@cleclothingco.com to arrange separate shipping. 

I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?

Yes! We will honor price adjustments within 14 days of your purchase. Please reach out to the store where you made your purchase, stop by with your receipt and coupon, or contact our customer service team for online orders. You can find our location contact information here.

I have a coupon; can I use it on a sale item?

Sorry, our coupons are only valid on regularly priced items. 

Do you offer a military discount?

Yes! For all the heroes who have served or are currently serving our country, we are honored to offer a military discount. Please show your active military or veteran ID at checkout or contact our customer service team at customerservice@cleclothingco.com for online purchases. 

Do you offer a student discount?

We do offer a college student discount. Please show a valid college student ID at checkout or contact our customer service team at customerservice@cleclothingco.com for online purchases. 

How do your shirts fit? 

They fit great! Our tees are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you purchase one size up. Our awesome staff members are happy to answer any questions you might have on sizing, fit, available inventory, and more while you shop! 

Do you carry sizes larger than 3X?

We understand that people come in all shapes and sizes.  In our brick-and-mortar shops we carry most of our Men’s/Unisex items up to 3X (Crocker Park carries up to 2X due to limited storage). We have added sizes 4X and 5X in our top sellers in Men’s/Unisex Tees and Hoodies available for purchase on our website. If you find a shirt you love but can’t find your size, our staff would love to help you! 

Will my new shirts shrink after I wash them?

We print our designs on a variety of materials ranging from 100% Cotton, 50/50 polyester/cotton blend and 50/25/25 (50% Polyester / 25% Cotton / 25% Rayon) construction.  We do not offer pre-shrunk items. We recommend washing in cool water and hang dry, but that is not necessary, tumble dry on low will help prevent shrinkage.

Where is your glassware from?

All of our glassware is PRINTED in the USA and most of it is MADE in the USA as well - you can find additional information in each product description. For glassware not made in the USA we work with a California-based supplier that ensures that all of their products are safe and compliant, they rigorously test their items to the highest standards to exceed the requirements of FDA, CPSIA, Cal Prop 65 and other regulations applicable to drinkware.

Do you wholesale?

We're always excited to hear from new retailers. To be considered for a CLE Clothing Co. wholesale account, please send an email to customerservice@cleclothingco.com. Make sure to include a copy of your OH Resale Certificate and links to your website and social media outlets (Facebook, Twitter, Tumblr, etc). We receive a large amount of requests for new wholesale accounts and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.

How can I sell my products in your store?

We love supporting local Cleveland makers and artists. If you would like us to carry your products in our retail stores, please submit our Vendor Application form to customerservice@cleclothingco.com. We do receive a large number of vendor applications and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.

Please be aware that we will not accept samples or tangible products prior to agreeing to a consignment or wholesale relationship. 

I have a great design idea that's going to be the next big thing!—how do I submit?

We love that you are as passionate about Cleveland as we are! While we always enjoy hearing customers’ ideas and suggestions, we unfortunately cannot and do not accept idea submissions.

Do you offer custom services, design or screen printing?

Yes, we offer custom design services from our talented design team for a fee. Please contact us for details and a quote. We currently do not offer custom screen printing services. We print our products through locally owned screen print shops.

Will you donate to my fundraiser?

Please visit our Community page for info about donation requests.

Are you currently hiring?

We may be! Please take a look at our Careers page for more information.

Do you have a website?

Our website is www.cleclothingco.com. You are on it. Welcome. Tell a friend!

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